Capacity - Billability

The Billability is proportion of available time your team spends on billable work. It is a key metric influencing the overall profitability of your organization.

 

Billable work is defined as an allocation with the Contract Type tag set to Client or Opportunity in the Capacity Planner.

You want to bring Billability as close to 100% possible, although it is expected for your team to spend some amount of time on non-billable tasks (admin, internal projects, etc...):

• High Billability means that your team is busy working for clients.
• Low Billability can mean a few different things:
  • That there's simply not enough billable work planned for your team.
  • You have planned for too much internal work.
  • That the Capacity Planner is not updated with the latest Resourcing Requests from the Sales Team on signed deals or Project Managers.
    
  • A combination of the above.